Refund Policy

1. The $4.99 AI lawn scan

The scan is the one thing LawnSwap charges for. It is $4.99 per property, taken by card through Stripe before the scan runs, and running that same property again later is free. It appears on a statement as LawnSwap or as Take A Call AI LLC. Posting a property, receiving sealed bids, and choosing a landscaper are all free, and there is no subscription, no lead fee, no reveal fee, no per-visit fee, and no commission.

The scan is a digital service and it is delivered the moment it runs, so once you have a result the charge is final. We refund in three cases: the scan failed to produce a result, you were charged more than once for the same property, or the charge was not yours. Email us at lawnswapai@gmail.com and we will refund it within five business days. If we decline to scan a property, for example a house newer than the aerial photographs we hold, you are not charged for it in the first place.

2. Paying your landscaper is between you and them

Today, when you choose a landscaper on LawnSwap, you pay that landscaper directly. The payment does not pass through us. We do not process it, we do not hold it, and we take no share of it. LawnSwap operates no escrow and holds no customer funds.

That means we cannot refund what you paid a landscaper. We never received it. If a job was not done, was done badly, or was not done at all, your refund request goes to the landscaper under whatever terms the two of you agreed. LawnSwap is a venue that introduced you. We are not a party to your service agreement, and we do not guarantee, insure, or back the work. See Sections 4, 8, and 9 of the Terms of Service.

We will still want to hear about it. Tell us at lawnswapai@gmail.com. We may reach out to the landscaper, and a business that repeatedly fails homeowners can lose its account. That is account enforcement, not a refund, and we are not promising you an outcome or a payment.

3. Choosing a landscaper is free and permanent

Picking a winning bid costs nothing, and it cannot be undone. We ask you to confirm it twice and we tell you before you confirm that it is permanent. Once you confirm, that landscaper receives your name, contact details, and property address, the listing closes, and the other bids are gone. We cannot un-send that information or restore the other bids.

Because the choice is free, there is no fee to reverse and nothing to refund if you change your mind. You are free to post a new listing at any time, also at no charge.

4. What happens when on-platform payments launch

We intend to charge for LawnSwap eventually and to move payments onto the platform. We are not publishing a rate here, because it is not final. What we will commit to is the sequence:

• We publish our full pricing on the site before the first job books through the platform.
• We publish a complete refund and cancellation policy, covering cancellation windows, no-shows, and how disputed charges are handled, before any payment is taken. It will replace this page.
• Registered users get at least thirty (30) days' notice before any fee applies to them, per Section 6.2 of the Terms.
• Payments will be processed by Stripe. Refunds would be issued to the original payment method, and the time it takes to appear on your statement would depend on your bank.

Until all of that is published, treat everything in this section as a statement of intent rather than an active policy. Nothing here creates a charge or authorizes one.

5. Changes to this policy

We may update this page. If we make a material change, we will post the updated policy here with a new date and, where it affects registered users, send an email notice. Continued use of the platform after the effective date is acceptance of the update.

6. Contact

For anything about billing, a charge you do not recognize, or a problem with a job: